We’ve put together some tips and tools on ways that might be helpful in managing your money and tell you about some services that can provide you with free support and advice.
Some tips to keep your credit score looking good:
- Limit the amount of credit applications you make.
- Make payments for all your credit on time. Remember as well as loans this can include catalogues and your mobile phone contract.
- If you can’t make payments on time, talk to your credit provider and come up with a payment plan.
- If you have a credit card, using a large amount of your credit limit can reduce your credit score over time
- Make sure you are registered on the electoral role.
- Check your credit file is up to date and you report any errors as this could affect your score and getting a loan.
Remember at Moneyline we don’t just look at your credit score. We want the loan to be affordable and work for you.
We have a free benefit checker tool that can help you see if you're getting the right amount of income, even if you're not on benefits. Click here to find out if you’re getting the right income.
With the rise in cost of living many people are now worried about paying their bills. We are all talking more about how we are managing our money. The more we talk openly about it, the easier it is to get help. If you’re struggling with repayments contact the lender. It’s best not to ignore it as most lenders will help.
If you’re struggling with your Moneyline loan repayments contact us by email at serviceteam@moneyline-uk.com, by phone 03456431553 or by visiting our app and logging into your account.
Having a budget can help you keep on track with your spending. This can help prevent overspending and help you save. Do regular checks of your own money. Here are some tools which can help you with this.
All water, electricity and gas companies can help if you can’t make your payments but sometimes its difficult to talk to the right person and explain your problem.
If you are having problems with any of your household suppliers:
- Keep paying your bills – until the problem is resolved you need to carry on paying.
- Think about how you want to contact them and then find the contact information you need from their website – email or phone number.
Things to have ready for your call or email:
- Pen and paper to take notes.
- Account number or reference number.
- Write down what has happened, what went wrong, when it happened, why you are unhappy, how can they help you.
- Write down the person’s name you spoke to and the date and time of the call. If its an email, keep the email you sent.
If you are not happy with the answer, contact your local Citizens Advice who can help talk to you about the next steps (click here to find your local CAB)
If you still have an issue, you can make a complaint with your supplier to make sure you get the service you need, details of how to do this are usually in the ‘get in contact’ section of your suppliers website.
Remember – they will try to look at this for you as soon as they can, however sometimes they can take up to 8 weeks to resolve.
There is lots of help available at the moment but sometimes it can be hard to find.
If you are on benefits there are social tariffs available for people on benefits and some water and utility companies also have grants available if you are struggling. Use our benefits checker which also helps find cheaper cost options for you too. Or have a look at the Ofcom. website list of what’s available, click here to find out more.
The government also has a website, help for households, that will give you the most up to date information in what’s available to help with costs.
There are lots of different illegal money lenders. Some look like other lenders and some don’t. Being illegal means that they don’t follow the same rules as legal lenders like Moneyline and most charge much more, especially when you can’t make your payments.
If you or someone you know has borrowed from a loan shark and you're worried, help is available. Click here for more information.
Gambling addiction can escalate quickly, often going unnoticed, and as a result, is sometimes thought of as a hidden addiction. It is as destructive as drugs or alcohol but can remain hidden for years. The good news is, recovery is possible, and there is a wide range of support and treatment available for people addicted to gambling, and their friends and family.
The National Gambling Support Network (NGSN) is a group of organisations across Great Britain that provide free, confidential, and personalised support for anyone who is experiencing problems from gambling, as well as those affected by someone else’s gambling.
One of the organisations in the NGSN is Gordon Moody. They provide free residential treatment for severe gambling addiction and have been at the frontline for over 50 years helping people reclaim and rebuild their lives through recovery in safe, supportive environments.
Their treatment centres are places of healing and hope providing effective therapies, interventions, and counselling delivered by highly qualified professionals, from accredited psychotherapists to clinical psychologists, trained and equipped to focus not just on gambling addiction, but also on other co-occurring dependencies and mental health conditions.
If you, or someone you know, would like to know more about their services, further details can be found on the Gordon Moody website. You can also call, in confidence, on 01384 241292, or email: help@gordonmoody.org.uk. Treatment is available across the UK for anyone aged over 18.
The National Gambling Helpline is available 24 hours a day, 7 days a week on 0808 802 0133. Their advisors provide one-to-one confidential advice, information, and support. This free service is operated by GamCare.
