Existing Customer FAQs
Already a Moneyline customer?
The cost of your loan may have gone up if you have missed payments on your last loan with us or not fully paid your last loan before re-applying.
The best way to get a lower price in the future is to make all your loan payments on time and keep on track with all other credit.
Did you know that using your payment holidays will help if you need to take a break from payments.
Logging into your account is easy to do. You can do it by clicking here. You just need your mobile number we have on your account.
We’ll then text you a code that you’ll need to enter. This confirms it’s you and that no one else is trying to access your account without you knowing. You should only need to do this once.
We might not have your current mobile or email. Call us on 0345 643 1553 or email serviceteam@moneyline-uk.com to update your details.
The easiest way is through our App. Click here to log in using your mobile number.
You can also call us on 0345 643 1553 .
If you make all your payments on time, we’ll pay you 2% of your loan amount back.
Borrow £500? Get £10 back — simple!
Yes, if you’re a flexi loan customer. You can see how many you have in your More Info email.
You can take a holiday in the App, but only after you’ve made your first payment.
Taking a payment holiday does mean it takes you longer to pay off your loan.
You can catch up using the App or call us on 0345 643 1553
Pay within 5 days and it won’t show as missed. No arrears and no extra interest!
Talk to us. Life happens. We’ll listen and try to help.
Call us on 0345 643 1553 or email serviceteam@moneyline-uk.com.
We may also be able to offer a temporary lower payment or a payment break depending on your situation.
We need to see you’ve made enough payments on your current loan first.
You can check your eligibility in the App.
Each time you apply for a loan we will check you can afford the payment. We do this using the information you give, as well as information from the credit reference agencies and your bank statement.
You can do this anytime in the App under Settings.
If you opt in, you’ll get:
- Tips to boost your income or cut costs
- Entry to prize draws (you could win £250 in Love2Shop vouchers!)
Even if you opt out, we’ll still keep you up to date about your loans and savings.
Here’s what we look at when you apply — and some reasons why we might not be able to help this time.
What we check when you apply
Can you afford the loan payments?
Are you keeping up with your other bills?
If you are under DRO/IVA or a debt management plan
If you have a history of not paying credit back
We may say no or ask for more information if we see:
Unauthorised overdrafts
Payments that didn’t go through
No income on the bank account you sent us
A lot of gambling
Lots of new loans
Loan defaults in the last 6 months
More money left over than expected (our loan might not be the best fit)
You’re in a debt plan like a DMP, IVA or DRO
Even if we can’t help you right now, your situation might change, and you can apply again in the future.
