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FAQs

A credit check will show us information from things like other loan providers, gas and electricity companies and catalogue companies. We carry out the credit check to see what your credit commitments are and if you are managing them.

We realise that things happen which means you may miss some credit payments. That's why we talk to you about missed payments during the loan application to understand why and if a loan now is affordable for you.

Yes, you can apply for a new loan and we will talk to you about the reason you missed payments and if a loan is affordable for you. If you have missed a payment recently we will ask that you wait a month from your last missed payment before you apply for a new loan.

First of all, don’t worry, we understand that things change and we are here to help. The important thing is to talk to us as soon as possible as we will work with you to agree an affordable repayment plan that works for you. We also may be able to offer payments breaks and interest breaks on your loan. Call us on 0345643 1553 or choose Get In Touch on the menu above.

If you need any support with debt or money worries these advice services could help. They offer free and impartial money advice that could help with your finances.

Step Change Debt Charity – 0800 138 1111  www.stepchange.org

Money Advice Service – 0300 500 5000  www.moneyadviceservice.org.uk

If this is your first loan with Moneyline we need you to pay off your loan in full before applying for another loan.

We don’t charge late payment fees but your total cost of credit may go up if you make your payments late as you won’t be reducing your balance. If you don’t make payments and we take your loan to recoveries we will add the court fees to the balance you owe us – but don’t worry, you will have lots of chance to discuss your loan with us if you are struggling, before it reaches that stage.

Before you start

To apply for this loan you must be a Moneyline customer

This means:

1. You are currently repaying a loan to Moneyline

OR

2. You have repaid a loan to Moneyline within the last 3 years

 

If you are repaying your first loan to Moneyline this needs to be repaid in full before making a new application

If you are a new customer, please click here to apply for a loan

If you have a question about your loan or want to speak to an advisor, call us on 03456431553 or fill in this form and we’ll get back to you shortly.

Important Information

Moneyline will never ask you to make a payment before you have received your loan.

It has come to our attention that someone is sending out emails pretending to be Moneyline. These scam emails are asking people to make a payment upfront to get their loan.

If you have received any emails like this and you are not sure if they are real, please call us on 0345 643 1553 or email us at serviceteam@moneyline-uk.com and one of our advisors will be able to help.

If you have think you have sent money to the scammers, please contact Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk

Thanks,
The Moneyline Team