New Customer FAQs
Thinking about applying for a small loan with Moneyline?
If you're new to Moneyline, click here.
If you've had a loan with us before, log into your account here and click Apply now.
You’ll need:
- Details about your income and costs
- Your bank account number and sort code
- Your National Insurance number
- Your previous address (if you've moved in the last year)
We might contact you if we need more info, so make sure we have your up-to-date phone number and email. We’ll get back to you within 2 working days (Monday to Friday).
Once you’ve applied and sent us your bank statements, we’ll look at your income, spending and credit information. This can take up to 2 working days.
We will check the income and spending on your bank statements and have a look at your credit information.
If everything looks okay, we may be able to offer you a loan. If we need a bit more information, we’ll contact you by phone or email.
Please keep your contact details up to date, so there are no delays.
We aim to make a decision within 2 working days. As soon as you apply, you’ll get an email to confirm.
We’re open:
Monday to Friday 10am - 5pm
Yes. We need to see your bank statements to make a decision.
We will check the income and spending on your bank statements and have a look at your credit information.
Open banking is the quickest and safest way to share your bank statements. It helps us give you a quicker decision.
Watch this video to learn how we keep your information safe.
We’ll call you to support you, or you can email us at serviceteam@moneyline-uk.com or call us on 0345 643 1553.
APR stands for Annual Percentage Rate. It shows the cost of borrowing over a year.
But most of our customers only borrow for a few months — not a whole year. That’s why the number can look bigger than it really is.
For example, if you borrow £500 and pay it back in 6 months, you won’t pay a year’s worth of interest — you’ll only pay for the time you have the loan.
So even though the APR might look high, the actual cost can be much lower — and we’re often cheaper than other short-term lenders.
We work out interest daily based on how much you owe that day. The sooner you pay, the less interest you pay — and that means saving money.
Yes. Even if we can’t offer you a loan, our MoneyToolkit might still be able to help. You should of received an email with the link.
What we check when you apply
Can you afford the loan payments?
Are you keeping up with your other bills?
If you are under DRO/IVA or a debt management plan
If you have a history of not paying credit back
We may say no or ask for more information if we see:
Unauthorised overdrafts
Payments that didn’t go through
No income on the bank account you sent us
A lot of gambling
Lots of new loans
Loan defaults in the last 6 months
More money left over than expected (our loan might not be the best fit)
You’re in a debt plan like a DMP, IVA or DRO
Even if we can’t help you right now, your situation might change, and you can apply again in the future.
The best way to get a lower rate in the future is to make all your loan payments on time and don’t reapply too early.
Did you know that using your allowed payment holidays will help if you need to take a break from payments. You can do this in the App.
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