Do you have questions?
Once you have completed the application and the process to send us your bank statements, we will review your information. We will check to see that your bank statements match what you told us about your income and costs and have a look at your credit information. If this all looks okay we may be able to offer a loan without any more information and you will receive a text and email with next steps.
If we do need a bit more information to make our loan decision, we may contact you by email or phone so make sure you have given us the correct contact details.
Logging into your account is easy to do. You can do it by downloading the app if you have an Apple phone or on our website if you have any other phone, you just need your mobile number.
We’ll then text you a code that you’ll need to enter. This confirms it’s you and that no one else is trying to access your account without you knowing. Once you have done, you’re in.
If you’re struggling to log in, it might be because you’ve changed your mobile number or email address.
You’ll need to send us a quick email to email@example.com or call us on 0345 643 1553 and we’ll update this for you.
You can do this at any time by using the app or by calling us on 0345 643 1553 and following our automated steps to get your balance.
Our loans are more expensive than bank loans and some other lenders, but we’ve been able to help lots of people who have been unable to borrow from their bank due to the small amounts they want to borrow or by having a low credit score. It costs more to lend small amounts as we still have many of the same costs. This is why many lenders don’t offer small loan amounts.
Also, we don’t look for a ‘perfect credit score’ and we know that our customers sometimes miss payments as stuff happens. This means we have a higher level of ‘risk’ and we need to charge a higher rate of interest than other lenders to cover our costs.
APR for small, short-term loans can’t be compared to bank loans because of the way its calculated but if you compare it to pay day loans it can actually be up to 10 times cheaper! It all just comes down to what you’re comparing us to.
We calculate our interest daily. This means you only pay interest for the time you have the loan.
If you pay off your loan after 60 days this means you only pay interest on those 60 days. So, the sooner you pay the more money you can save! This also means that the total cost of your loan is cheaper if you pay weekly as your balance reduces quicker.
Also, we don’t have any fees or charges for paying your loan early or making extra payments.
We want to give everyone an answer on their application as soon as possible and the best way for us to do this is by receiving your bank statement online.
Watch this video to find out more about how we keep your information safe and secure.
A really good question! We want to see that you are managing to pay your current credit payments and that we can see that you do pay back credit that you take out. This doesn’t mean you have to have the ‘perfect credit score’, just that you are managing what you owe now and you don’t have a history of taking out credit and not paying it at all. apply for a new loan.
Yes, that's right make all your flexi payments and we'll send you 2% of your loan to your bank account
By making all your payments on time, we’ll pay 2% of your loan straight into your bank account when your loan is fully paid. If you have a loan for £500, we’ll pay you £10 it’s as easy as that.
These may come in handy if things get a little tight, you may not be charged any extra interest
If you’re one of our flexi loan customers, you may have some of these to use. You can decide when to use your payment holiday after you’ve made your first payment, you won’t be charged any extra interest and it won’t show as a missed payment either.
Payment holidays may take you longer to pay off your loan.
Pay us within 5 days, it won’t show as missed and you won't go into Arrears.
If you have missed a payment, you can stay on track by making a payment within 5 days. By making this payment within 5 days we won't charge you any extra interest and it wont show as a missed payment.
We understand stuff happens and circumstances can change unexpectedly. Difficult times can affect us all and are different for everyone. We want to make sure that we do all we can to understand your situation and offer our support where we can.
We will have a friendly human, ready to listen to you. We can offer solutions that fit your current circumstances – just pick up the phone and call 0333 103 1553 or email firstname.lastname@example.org and talk to us as soon as possible.
You can do this at any time through the app in the settings page. You can then select if you'd like to stop receiving marketing texts, emails or letters, or all three. Opting in does mean you will receive all our hints and tips on how to get more income and our latest offers. An example of this is where you could be entered into a prize draw to receive £250 of love to shop vouchers for leaving us a Trustpilot review!
If you have an existing loan or save with us, we’ll still keep you up to date with your payments, balance and if you apply again, we’ll send you important communications about your application.
Although we want to help as many people as possible, sometimes we won’t be able to offer you a loan. This can be for a number of reasons, including if we feel you are not in a stable position with your finances to take on the responsibility of a new loan or if we think that you won’t be able to afford the loan in the future.
If we can’t offer a loan here are some links to look at to see what support is available:
Our budgeting calculator that can help you see if you are entitle to more income or if you can reduce your costs.
Money Helper is an independent service, set up by the government to help people make the most of their money, they give free, unbiased money advice to everyone across the UK – online, over the phone and webchat.
StepChange Debt Charity is the UK’s leading debt advice charity. The support they offer is free, impartial and confidential and every client receives expert personalised advice to help them deal with their debts.