E-Loan

A credit check will show us information from things like other loan providers, gas and electricity companies and catalogue companies. We carry out the credit check to see what your credit commitments are and how you are managing them.

We realised that things happen which means you may miss some credit payments. Don’t worry if you have missed some payments in the past but we will look to see your managing to pay your current credit commitments.

First of all, don’t worry, we understand that things change and we are here to help. The important thing is to talk to us as soon as possible as we will work with you to agree an affordable repayment plan that works for you. We also may be able to offer payments breaks and interest breaks on your loan. Call us on 0333 103 1553 or use the existing customer page on the website to get in touch.

If you need any support with debt or money worries these advice services could help. They offer free and impartial money advice that could help with your finances.

Step Change Debt Charity – 0800 138 1111  www.stepchange.org

Money Advice Service – 0300 500 5000  www.moneyadviceservice.org.uk

No, you can only have one e-loan at a time.

We don’t charge late payment fees, but your total cost of credit may go up if you make your payments late as you won’t be reducing your balance. If you don’t make payments and we take your loan to recoveries we will add the court fees to the balance you owe us – but don’t worry, you will have lots of chance to discuss your loan with us if you are struggling, before it reaches that stage.

You can do this all through the app which you can download now through the google play store or sign into our website app here.